FAQ

1. Orders

1.1 How to place an order?

You can place an order through the Sculpture Secrets Store website by selecting a product and going to the cart.

1.2 Do I need an account to place an order?

No, you can also place an order without registering. However, creating an account provides additional benefits, such as viewing your order history.

1.3 Can I cancel an order?

Yes, if the order has not yet been shipped. To cancel, please contact us by email: Здесь Емейл

2. Delivery

2.1 Which countries do you ship to?

Delivery is available in:
• Poland,
• all European countries,
• Ukraine.

2.2 How much does shipping cost?

• PLN 49 – delivery within Poland,
• PLN 89 – delivery to Europe and Ukraine. Free shipping from PLN 649.

2.3 How long does delivery take?

Shipping time depends on Product availability and the country of delivery. Detailed information is provided for each Product.

2.4 What shipping method are orders used?

All shipments are handled by the company's own delivery service.

3. Returns and Complaints

3.1 Can I return a Product?

Yes. The consumer may withdraw from the contract within 14 days of receiving the Product. Instructions can be found in the "Returns and Complaints Policy" tab.

3.2 What address should the returned Product be sent to?

Returns should be sent to the company address: [address]

3.3 How do I file a complaint?

Please send complaints to: [email]

3.4 How long does it take to process a complaint?

Complaints are processed within 14 days.

4. User Account

4.1 Is creating an account mandatory?

No, but it is recommended for customer convenience.

4.2 Can I delete my account?

Yes. Simply contact us at: Здесь Емейл.

5. Products

5.1 What are the sculptures made of?

Each product has its own description with information about the materials used. If something is missing, you can contact us by email.

5.2 Are the products handmade?

Each sculpture is presented individually – details can be found in its description.

6. Payments

6.1 What payment methods are available?

Available payment methods are presented during ordering.

7. Contact

7.1 How can I contact the store?

• telephone: Здесь телефон
• e-mail: Здесь Емейл